Support

We're happy to help.

Need a hand with GardenerNick? Email us at support@slothease.com and we'll get back to you, usually within 1–2 business days.

Frequently asked questions

How does plant identification work?

Take or choose a photo of your plant and the App uses AI visual recognition to identify the species and summarize its care needs. Clear, well-lit photos of leaves and overall shape work best.

Why do I need an internet connection?

Identification, health check-ins, and chatting with Nick are powered by AI services in the cloud, so those features need a connection and your consent before data is sent. iCloud backup and restore also need a connection and an available iCloud account. Your saved plants, photos, and reminders remain available offline.

How accurate is Nick's advice?

Nick's identifications and advice are AI-generated and for guidance only — they can be wrong. Please use your own judgment, and double-check anything important, especially whether a plant is toxic to people or pets.

What is included in Free and Pro?

Free includes up to three plants, one user-started health check per day, and five user messages to Nick per day. The first assessment created when you add a plant does not use the daily health-check allowance. Pro removes these limits and lets you create automatic iCloud backups while your subscription is active. Existing backups remain available to restore if Pro expires.

How do iCloud backup and restore work?

Open Settings → iCloud Backup, sign in to iCloud, and turn on Automatic Backup. Complete snapshots are stored in your private iCloud database and appear in Backup History. After reinstalling, use Restore from iCloud during onboarding, or return to the same Settings page. Creating backups requires Pro; restoring an existing backup does not.

Will a restored backup merge with what is already on my iPhone?

No. A restore replaces the plants, photos, conversations, and reminders currently in GardenerNick on that device. Review the backup date and contents before confirming. Backup and restore are not live multi-device sync.

How do I manage or cancel my subscription?

Open the Settings app on your iPhone, tap your name, then Subscriptions, and select GardenerNick. You can also reach this from Settings → Subscription → Manage Subscription inside the App. Cancelling stops the next renewal; you keep Pro until the current period ends.

I paid before but Pro isn't showing. How do I restore it?

In the App, go to Settings → Restore Purchases (also available on the upgrade screen). Make sure you're signed in with the same Apple ID you used to purchase.

How do I delete my data?

Deleting individual plants or conversations removes that local data, and deleting the App removes all local App data. Existing iCloud backups are separate and are not removed just because you delete the App or turn backup off. To remove one, open Settings → iCloud Backup, choose the version, and tap Delete This Backup. Our AI backend does not keep a cloud database of request content; other providers handle retention under the policies linked in our Privacy Policy.

Which permissions does the App ask for, and why?

Camera and photo access are used to photograph or choose plant pictures. Location is optional and fills in your city so advice can match the local climate; your precise coordinates are not sent to our backend or Open-Meteo. Reminders is used only when you choose to add a care item to Apple Reminders, and Notifications is used for local care alerts. Each system permission is requested only when first needed and can be changed in iOS Settings. Cloud AI consent can be reviewed or withdrawn under Settings → Cloud AI & Data in the App.

More

See our Privacy Policy and Terms of Use.

支持

我们很乐意帮忙。

使用花匠尼克遇到问题?请发邮件至 support@slothease.com,我们通常会在 1–2 个工作日内回复。

常见问题

植物识别是怎么工作的?

拍摄或选择一张植物照片,本应用会用 AI 视觉识别判断物种并概括养护要点。光线充足、能看清叶片和整体形态的照片效果最好。

为什么需要联网?

识别、健康签到和与 Nick 聊天由云端 AI 服务驱动,因此这些功能需要联网,并且只会在你同意后发送数据。iCloud 备份与恢复也需要网络和可用的 iCloud 账户。你已保存的植物、照片和提醒在离线时仍可查看。

Nick 的建议准确吗?

Nick 的识别与建议由 AI 生成,仅供参考,可能出错。请自行判断,并对重要事项二次核实——尤其是某种植物是否对人或宠物有毒。

免费版和 Pro 分别包含什么?

免费版最多养护 3 株植物,每天可进行 1 次由用户发起的健康检查,并向 Nick 发送 5 条消息。添加植物时生成的首次状态评估不占用当天的健康检查次数。Pro 订阅有效期间会移除这些限制,并可创建 iCloud 自动备份;Pro 到期后,已有备份仍可恢复。

iCloud 备份与恢复怎样使用?

进入设置 → iCloud 备份,登录 iCloud 并开启自动备份。完整快照会存入你的私有 iCloud 数据库,并显示在“备份历史”中。重新安装后,可在初次引导中点从 iCloud 恢复,也可以回到同一个设置页面。创建备份需要 Pro,恢复已有备份不需要。

恢复备份会和 iPhone 上的现有内容合并吗?

不会。恢复会替换这台设备上 GardenerNick 里现有的植物、照片、对话和提醒。确认前请核对备份日期与内容。备份与恢复不是多设备实时同步。

如何管理或取消订阅?

打开 iPhone 的“设置”,点按你的姓名,进入订阅,选择花匠尼克。你也可以在应用内通过设置 → 订阅 → 管理订阅进入。取消后将停止下次续订,当前周期内仍可继续使用 Pro。

我之前购买过,但 Pro 没显示,怎么恢复?

在应用内进入设置 → 恢复购买(升级页面上也有)。请确认你登录的是当初购买时使用的同一个 Apple ID。

如何删除我的数据?

删除单株植物或对话会移除相应本地数据,卸载应用会删除全部本地应用数据。已有 iCloud 备份与本地数据分开保存,不会因为卸载 App 或关闭备份而自动删除。若要删除,请进入设置 → iCloud 备份,选择相应版本,再点删除此备份。我们的 AI 后端不会建立保存请求内容的云端数据库;其他服务商的数据保留规则以隐私政策中链接的各自政策为准。

应用会申请哪些权限,为什么?

相机和照片权限用于拍摄或选择植物图片;位置为可选项,用于填写城市,使建议贴合当地气候,你的精确坐标不会发送至我们的后端或 Open-Meteo;仅当你选择把养护事项加入 Apple“提醒事项”时才会使用提醒权限;通知权限用于本地养护提醒。每项系统权限都在首次需要时才申请,并可随时在 iOS 设置中更改。云端 AI 同意可在应用内的设置 → 云端 AI 与数据中查看或撤回。

更多

查看我们的隐私政策使用条款