Support
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Frequently asked questions
How does plant identification work?
Take or choose a photo of your plant and the App uses AI visual recognition to identify the species and summarize its care needs. Clear, well-lit photos of leaves and overall shape work best.
Why do I need an internet connection?
Identification, health check-ins, and chatting with Nick are powered by AI services in the cloud, so those features need a connection. Your saved plants, photos, and reminders remain available offline.
How accurate is Nick's advice?
Nick's identifications and advice are AI-generated and for guidance only — they can be wrong. Please use your own judgment, and double-check anything important, especially whether a plant is toxic to people or pets.
What is included in Free and Pro?
Free includes up to three plants, one user-started health check per day, and five user messages to Nick per day. The first assessment created when you add a plant does not use the daily health-check allowance. Pro removes these limits while your subscription is active.
How do I manage or cancel my subscription?
Open the Settings app on your iPhone, tap your name, then Subscriptions, and select GardenerNick. You can also reach this from Settings → Subscription → Manage Subscription inside the App. Cancelling stops the next renewal; you keep Pro until the current period ends.
I paid before but Pro isn't showing. How do I restore it?
In the App, go to Settings → Restore Purchases (also available on the upgrade screen). Make sure you're signed in with the same Apple ID you used to purchase.
How do I delete my data?
Your plants, photos, and notes are stored on your device. Deleting individual plants removes their data, and deleting the App removes everything. We don't keep a cloud copy.
Which permissions does the App ask for, and why?
Camera and photo access are used to photograph or choose plant pictures. Location is optional and fills in your city so advice can match the local climate. Reminders is used only when you choose to add a care item to Apple Reminders, and Notifications is used for local care alerts. Each permission is requested only when first needed and can be changed in iOS Settings.
More
See our Privacy Policy and Terms of Use.
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