Support

We're happy to help.

Need a hand with GardenerNick? Email us at support@slothease.com and we'll get back to you, usually within 1–2 business days.

Frequently asked questions

How does plant identification work?

Take or choose a photo of your plant and the App uses AI visual recognition to identify the species and summarize its care needs. Clear, well-lit photos of leaves and overall shape work best.

Why do I need an internet connection?

Identification, health check-ins, and chatting with Nick are powered by AI services in the cloud, so those features need a connection. Your saved plants, photos, and reminders remain available offline.

How accurate is Nick's advice?

Nick's identifications and advice are AI-generated and for guidance only — they can be wrong. Please use your own judgment, and double-check anything important, especially whether a plant is toxic to people or pets.

What is included in Free and Pro?

Free includes up to three plants, one user-started health check per day, and five user messages to Nick per day. The first assessment created when you add a plant does not use the daily health-check allowance. Pro removes these limits while your subscription is active.

How do I manage or cancel my subscription?

Open the Settings app on your iPhone, tap your name, then Subscriptions, and select GardenerNick. You can also reach this from Settings → Subscription → Manage Subscription inside the App. Cancelling stops the next renewal; you keep Pro until the current period ends.

I paid before but Pro isn't showing. How do I restore it?

In the App, go to Settings → Restore Purchases (also available on the upgrade screen). Make sure you're signed in with the same Apple ID you used to purchase.

How do I delete my data?

Your plants, photos, and notes are stored on your device. Deleting individual plants removes their data, and deleting the App removes everything. We don't keep a cloud copy.

Which permissions does the App ask for, and why?

Camera and photo access are used to photograph or choose plant pictures. Location is optional and fills in your city so advice can match the local climate. Reminders is used only when you choose to add a care item to Apple Reminders, and Notifications is used for local care alerts. Each permission is requested only when first needed and can be changed in iOS Settings.

More

See our Privacy Policy and Terms of Use.

支持

我们很乐意帮忙。

使用花匠尼克遇到问题?请发邮件至 support@slothease.com,我们通常会在 1–2 个工作日内回复。

常见问题

植物识别是怎么工作的?

拍摄或选择一张植物照片,本应用会用 AI 视觉识别判断物种并概括养护要点。光线充足、能看清叶片和整体形态的照片效果最好。

为什么需要联网?

识别、健康签到和与 Nick 聊天由云端 AI 服务驱动,因此这些功能需要联网。你已保存的植物、照片和提醒在离线时仍可查看。

Nick 的建议准确吗?

Nick 的识别与建议由 AI 生成,仅供参考,可能出错。请自行判断,并对重要事项二次核实——尤其是某种植物是否对人或宠物有毒。

免费版和 Pro 分别包含什么?

免费版最多养护 3 株植物,每天可进行 1 次由用户发起的健康检查,并向 Nick 发送 5 条消息。添加植物时生成的首次状态评估不占用当天的健康检查次数。Pro 订阅有效期间会移除这些限制。

如何管理或取消订阅?

打开 iPhone 的“设置”,点按你的姓名,进入订阅,选择花匠尼克。你也可以在应用内通过设置 → 订阅 → 管理订阅进入。取消后将停止下次续订,当前周期内仍可继续使用 Pro。

我之前购买过,但 Pro 没显示,怎么恢复?

在应用内进入设置 → 恢复购买(升级页面上也有)。请确认你登录的是当初购买时使用的同一个 Apple ID。

如何删除我的数据?

你的植物、照片和笔记都保存在你的设备上。删除单株植物会移除其数据,卸载应用会删除全部。我们不保留云端副本。

应用会申请哪些权限,为什么?

相机和照片权限用于拍摄或选择植物图片;位置为可选项,用于填写城市,使建议贴合当地气候;仅当你选择把养护事项加入 Apple“提醒事项”时才会使用提醒权限;通知权限用于本地养护提醒。每项权限都在首次需要时才申请,并可随时在 iOS 设置中更改。

更多

查看我们的隐私政策使用条款